Sometimes the first hint of suspicious activity is quite subtle. A private banker opening a new account or a teller taking a large deposit may benefit from paying attention to the customer's body language, since it is a subconscious form of communication. For example, coughing or clearing your throat may be a sign that an individual is tense or uneasy. Some experts say that 55 percent of communication is done through body language - compared with 7 percent through language. Being alert to a person's tone of voice or physical movements can be indispensable. BodyCom is an excellent introduction to...
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