Compliance officers should work with the heads of their institutions' call centers to ward off identity thieves and discern red flags of money laundering and other crimes, say law enforcement officials. At some banks across the country, there is little communication between an institution's anti-money laundering (AML) division and its call center, said Meryl Lutsky, chief of the money laundering investigations unit for the New York Attorney General's office at the 16th Annual International Anti-Money Laundering Conference last month. Few AML officers are "paying attention on the backend [and] no one goes to the call center," she said, during a...
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