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Customer Identification in Middle East Is a Tough Compliance Balancing Act

By Brian Monroe

A banking compliance officer who worked at a branch far from the capital city of one Middle East nation told consultant Hussam A. Al-Abed about a frightening encounter he had with a rich and powerful tribal sheik. The compliance officer was helping the sheik open an account and asked the sheik for proof of identification, recalls Al-Abed. So the sheik reached into his robe, pulled out a gun and placed it on the table. "Here," the man said, "is my identity information." Al-Abed, the general manager of Amman, Jordan-based Risk Management Consultants, remembers another bank compliance officer who was thrown...

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